Insuring Drivers Since 1937
Progressive began in 1937, and over the years, has worked hard to build a superior proposition for auto insurance consumers through competitive pricing and continuous improvement of their products and services. Today, they offer competitive rates and 24-hour, in-person and online services to all drivers throughout the United States.
Headquartered in the Cleveland suburb of Mayfield Village, Ohio, Progressive has 28,000+ employees in more than 450 offices throughout the country.
Customer & Claims Service
Customer service is available 24/7, online and by phone. At a time that’s convenient for them, policyholders can log in to update information, make payments, and get vehicle recall information and more. Progressive’s Immediate Response® claims service is available 24/7 to provide customers with personal service and support immediately after reporting a claim. Their concierge level of claims oversees all elements of the claims/repair process on behalf of drivers involved in accidents, which reduces the time drivers spend managing repairs from about four days to 15 minutes.
Financial Strength Rating
Progressive has an A.M. Best Company Financial Strength Rating of A+ (“Superior”) and a Standard & Poor’s Financial Rating of AA+ (“Very Strong”). Progressive also has a Moody's Insurance Financial Strength Rating of Aa2 and a Fitch Insurer Financial Strength Rating of AA ("Very Strong").