Sales Coach I - Encino

Job Description:

• Provide sales coaching as needed and determined by sales management; assist in ongoing design of training materials and classroom teaching as needed.

Duties:

• Sales agent coaching and skills improvement.
• Assist in delivery of AFI training courses for both new and experienced sales agents.
• Assist in design and revision of training materials.
• Able to travel to multiple AFI locations as needed to deliver training.

Education &/or Certification:

• Required: Bachelor’s Degree (BA or BS)
• Required: License- Property Casualty (PC)
• Desired: Certification – Other Business/Professional: Sales Training

Overall Experience:

• 1 – 3 years of direct experience is desired

Experience/Skills/Knowledge:

• Required: 3-5 years of sales and/or sales training experience
• Desired: Previous experience in financial services, insurance or intangible products sales
• Required: Excellent oral and written communication skills
• Required: Demonstrated commitment and passion to sales and training
• Required: Excellent presentation and facilitation skills
• Desired: Able to recognize skill gaps; inspire and motivate behavioral change
• Desired: Self-starter with strong organizational and self-management skills
• Desired: Project management skills; ability to eliminate/minimize roadblocks

Other:

• Required: Design and deliver assigned lesson plan as part of the interview process

Computer Applications:

• Advance Level use of Word is Required
• Advance Level use of Excel is Required
• Advance Level use of Outlook is Required
• Advance Level use of PowerPoint is Required

Physical Demands:

• Sit up to 8 hours per day, must be able to lift 10-15 lbs occasionally.

Work Environment:

• Professional, Business Setting

AFI Contact Information:

• by e-mail to careers@answerfinancial.com
• by fax to (818)644-4320, or
• by mail to AFI Careers, 15910 Ventura Blvd., 6th Floor, Encino, CA 91436

Notes:

• The position will not be open to recruiters

Right Answer Sales Manager - Knoxville

Job Description:

• Manages and directs a team of sales agents in all aspects of incoming call center operations. Implements and reviews call center policies and procedures. Develops and monitors quotas for service volume and timeliness.

Duties:

• Manages a team of licensed sales agents responsible for quoting and selling insurance products. Leads and motivates his/her team to meet and exceed production goals.
• Coaches team members by monitoring live and recorded calls. Creates individual plans to improve sales and quality and follows through at subsequent coaching sessions.
• Provide guidance, training and counseling to new hire Agents to support them through the learning curve to become effective producers in an acceptable timeframe.
• Maintains a strong working knowledge of sales center metrics/reporting and monitors results daily
• Helps to identify training opportunities, support call center sales program initiatives, to include system modification and reference materials.
• Ensures attainment of call center goals, including App/SO Conversion, APA, Average Broker Fee Collected, Retention percentage and MVR conversion.
• Provides timely responses to customer complaints, inquiries, and e-mails.
• Effectively manages employee relations issues, involving HR when appropriate, properly documenting and appropriately counseling, as needed.
• Provides guidance, training and counseling to new hire Agents to help support them through the learning process as they work toward becoming profitable producers on the sales team.
• Works with the Client Services, Audit and Complaint departments to identify and resolve agent issues.

Education &/or Certification:

• Required: Bachelor’s Degree (BA or BS)
• Required: High School Diploma or GED
• Required: License- Property Casualty (PC)

Overall Experience:

• 1 – 3 years of direct or related experience is desired

Supervisory/Management Experience:

• 1 – 3 years of direct or related experience is desired

Experience/Skills/Knowledge:

• Currently an Answer Financial Sales Manager or Sales MIT

Computer Applications:

• Desired: Beginning Level use of Excel
• Desired: Beginning Level use of Powerpoint
• Desired: Beginning Level use of Word
• Desired: Beginning Level use of Outlook

Physical Demands:

• Sit up to 8 hours per day, must be able to lift 10-15 lbs occasionally.

Work Environment:

• Professional, Business Setting

AFI Contact Information:

• by e-mail to careers@answerfinancial.com
• by fax to (818)644-4320, or
• by mail to AFI Careers, 15910 Ventura Blvd., 6th Floor, Encino, CA 91436

• The position will not be open to recruiters

Sales Agents

Locations:

• Encino, CA
• Knoxville, TN
• Chattanooga, TN

Department:

• Sales Center

Job Description:

• Selling insurance through capable use of the telephone, email and/or internet
• Explain features, recommends solutions and provides product options from several insurance/financial offerings and educate customer throughout the application process by providing the information necessary to make informed decisions.
• Explains quotes and specific carrier guidelines
• Maintains state specific license, keeps abreast of regulatory changes and guidelines, and must comply with state, carrier and licensing regulations

Qualifications:

• Sales and/or Customer Relations Experience
• Ability to successfully complete Company provided training and state licensing requirements
• Proven ability to produce and close sales demonstrated by availability to handle objections, understand customer behavior and still maintain assertiveness and self-confidence.
• Demonstrated knowledge of the internet and computer related software applications including MS Office products
• Strong work ethic
• Minimum: High School diploma, GED or equivalent work experience

AFI Contact Information:

• by e-mail to careers@answerfinancial.com
• by fax to (818)644-4320, or
• by mail to AFI Careers, 15910 Ventura Blvd., 6th Floor, Encino, CA 91436

Notes:

• The position will not be open to recruiters